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1. Service Scope
This Service Policy applies to all users (hereinafter referred to as "you") who browse, register, place orders, or inquire about products through the JOYHARVESTBR INC official website (joyharvestbr.com) within EU member states. The services provided on the website include pillow product display, information search, online transactions, customer service, and other related content.
2. Website Service Content
Product Information Display: We will display detailed images, specifications, materials, prices, and usage information for various pillow products on the website, ensuring that the information is true, accurate, and complete. If product information changes, we will promptly update the website. The updated information will be subject to the website release date.
Online Transaction Services: You can complete transactions such as order submission and payment through the website. The website supports a variety of commonly used payment methods in the EU, such as credit cards and PayPal. All payment operations are conducted through secure, encrypted channels to ensure your payment security.
Account Management Services: Registered users can manage their personal information, view their order history, and change their delivery address on the website. Please maintain proper security of your account information. You will be solely responsible for any losses caused by the disclosure of your account information due to your own fault.
Customer Support: If you encounter any issues while using the website, please contact us through our online customer service or email [email protected]. We will respond to your inquiries within 24 hours and provide you with professional answers and assistance.
3. Service Guarantee
Information Security: We prioritize the security of the personal information you provide on our website and implement various security measures, including encryption and access control, to prevent the disclosure, alteration, and misuse of your personal information. For detailed information on information protection, please refer to our EU Privacy Policy.
Transaction Security: Our website monitors all transactions and promptly verifies and addresses any unusual activity. If a transaction is disrupted due to a website system malfunction, we will proactively coordinate and resolve the issue to protect your legal rights.
Product Quality Guarantee: All pillows displayed on our website have undergone rigorous quality inspections and meet relevant quality standards. If you experience quality issues with the product you receive, you may return or exchange it according to our EU Returns and Exchange Policy.
4. User Conduct Guidelines
When using the website, you must comply with relevant EU laws and regulations and the website's terms and conditions. You must not use the website to engage in any illegal or unlawful activities, such as publishing false information, disseminating viruses, or infringing upon the rights of others.
You must ensure that the personal information you provide on the website is true, accurate, and valid, and promptly update any changes to that information. You will be solely responsible for any losses caused by inaccurate information you provide.
You may not copy, reprint, disseminate, or tamper with any content on the website without our written permission, and you must not infringe upon the website's intellectual property rights.
5. Service Interruption and Termination
The website may be temporarily unavailable due to system maintenance, upgrades, or force majeure. We will notify you in advance by posting an announcement on the website. We apologize for any inconvenience caused during this period.
If you violate this service policy or relevant laws and regulations, we reserve the right to suspend or terminate the website service without liability.
6. Service Policy Revision
This service policy may be revised based on changes in EU laws and regulations, website operational needs, and other circumstances. The revised policy will be posted on the website and will take effect from the date of posting. We recommend that you review this policy regularly to stay updated on the latest service terms. Your continued use of the website constitutes your agreement to the revised policy.
7. Dispute Resolution
Any disputes arising from or related to this policy shall first be resolved through friendly negotiation. If negotiation fails, either party shall have the right to initiate litigation in a court of competent jurisdiction in the jurisdiction of our location.
If you have any questions regarding this policy, please feel free to contact us:
Email: [email protected]
Website: joyharvestbr.com